Reach out to us via phone call.
This will ensure that we can provide you with the most timely assistance.
The Daylesford BNB team is available to assist you throughout your stay. If you have any concerns or need help before or during your visit, please call us, and we'll aim to answer your calls promptly.
For non-urgent matters or to keep a record of interactions, you can use messages. Your comfort is important to us, so please don't hesitate to get in touch.
Response Times
Please call for a prompt response and resolution, Messages through the booking platform are recommended for clear and consistent communication records. Possible Delays: Be aware of possible delays in responses due to operational engagements. Patience is appreciated.
If everything is good, we won’t be offended if you don’t reply to us!
Reference Material are in this house manual for information and troubleshooting tips related to the house.
Remote Assistance & Call-Outs: We strive to resolve issues remotely first While our goal is to respond to calls within 15 minutes, resolution may take longer, depending on the nature of the issue.
Availability & Response Time: Typically, within 2-8 hours between 9am and 7pm, and within 8-12 hours or the next day between 7pm and 9am.
Please note, a call-out fee may apply for non-urgent issues or guest-related incidents like lockouts.
Turn on Email Notifications for your booking platform messenger or use the platforms Guest App for messages.
Airbnb
Missing email notifications - https://www.airbnb.com.au/help/article/225/
Booking.com
Guest FAQ https://www.booking.com/tpi_faq.en-gb.html
how I cannot find my confirmation email, what should I do?
First check your inbox and spam/junk mail folders, it may be there by mistake. If you have a Booking.com account, you can also find your confirmation under the Bookings section in your account.
VRBO/Stayz-
Use the VRBO Guest APP - https://help.vrbo.com/articles/How-do-I-use-the-HomeAway-app-as-a-traveler
Address
7 Western Ave Hepburn Vic 3460
Start at Coles Daylesford, located at 32 Albert Street & Bridport Street, Daylesford VIC 3460.
Head west on Albert Street toward West Street.
After approximately 900 meters Turn right onto West Street.
Head north on West St, Cross over the intersection of West and Raglan St and continue for approx. 2km
Rosella is at 7 Western Ave Hepburn Vic 3460 and will be on your right.
Please note It's always a good idea to double-check the route using a GPS device or online mapping service before starting your journey.
Secure Lockbox at the property
Use code provided to open the lock box & Retrieve the key
When? 30 minutes prior to check-in (usually 2:30pm)
How will I receive the code? Via your booking platform messenger or email.
If you have notifications turned on for the app, you may also get an SMS or Email notification when we send the message.
What If I cant find the code? Call Us
Open the black cover by sliding it down if its not already open
spin the numbers until the correct code is aligned to the middle row.
Press the open button down.
collect the keys from the box
If you have any trouble with the lockbox please don't hesitate to call.
Please return to the same lockbox on departure.
Be careful not to move or bend the silver ring when you return the keys, as this ring is the spring that will push open the box upon pressing open with the correct code.
The properties WIFI code is available
In your arrival message
At the top of your Guest Portal link.
We sent this in the first message to you after you made your booking and also in your Arrival Message
In this Guest Guide under amenities > WIFI
Call Us - Office 03 5608 1032 Mobile 0416 141 584
Reach out via SMS or Booking platform messenger
Seek Support via Booking Platform Support
Airbnb 02 8520 3333
Booking.com 03 8537 3210
VRBO/Stayz 1800 662 594 or 02 8015 2783
EV charging is available at the following locations...
76 Vincent st Daylesford .35/Kwh
4 King st Daylesford ($30 flat rate)
($ last checked as of May 2023, please confirm directly with providers on arrival at charging station)
More info available here https://www.plugshare.com/
Emergency Triple Zero (000)
VicEmergency Hotline 1800 226 226
Burn-off notification 1800 668 511
CFA Headquarters (03) 9262 8444
CFA (Country Fire Authority)
8 Lakeside Drive
Burwood East
VIC Australia 3151
INCIDENTS & WARNINGS https://emergency.vic.gov.au/
Where do I get information in an emergency?: https://emergency.vic.gov.au/prepare/#where-do-i-get-information-in-an-emergency
Emergency Apps/Resources
VicEmergency App Store Download App
VicEmergency Google Play Download App
Auslan Resources - Deaf Emergency Info https://www.cfa.vic.gov.au/plan-prepare/deaf-emergency-info
Vic Emergency Facebook https://www.facebook.com/vicemergency
Vic Emergency Twitter https://twitter.com/vicemergency
Check the CFA (Country Fire Authority) 4 Day Fire Danger Rating Forecast for Hepburn and Daylesford in the Central Fire District
Australian Fire Danger Rating System
A 'Neighbourhood Safer Place' (also known as a 'Bushfire Place of Last Resort' or NSP-BPLR) is a place of last resort when all other bushfire plans have failed.
Hepburn Recreation Reserve
(Laurie Sullivan Reserve) Netball Pavilion
Corner Hepburn-Newstead Road (Main Road) and Twentieth Street, Hepburn 3461
Entry from Twentieth Street
Get directions
Eldon Street
Eldon Street (between Molesworth Street and house number 19), Glenlyon 3461
Get directions
Central Business District Pavement Areas
Bounded by Bridport, Albert & Camp Streets & Central Springs Road, Daylesford 3460
Get directions
Emergency & Road Information
Emergency Information: Refer to VicEmergency for critical updates during an emergency.
Road Closures: Check real-time road closures online at the VicTraffic website or via the VicTraffic app, available for free download. Updates are also posted on Twitter.
No Internet Access: Call VicRoads Traffic Management Centre at 13 11 70 for road information or to report road issues. They operate 24/7, year-round.
This information is sourced from Emergency Management Victoria in coordination with respective emergency service agencies.
Hepburn Shire updates their Facebook Page with Emergency Management messages and information view their Facebook page here
When
Every Sunday 8am to 1pm
Where
18 Raglan Street, Daylesford VIC 3370
What
Farmers produce, honey and vegetables, handmade items clothing and bric-a-brac..
Contact
When
4th Saturday of every month 9am to 1pm
Where
Daylesford Primary School
102 Vincent St
Daylesford VIC
What
Local Farmers produce
Contact
When
Third Saturday of the month 9am-1pm
Where
Creswick Neighbourhood Centre
Victoria Street, Creswick, VIC
What
H and made arts, crafts, jewellery, clothes, home grown fruit, vegetables, plants and other produce, gourmet take away food and great coffee; live music; kids entertainment
Contact
(03) 5345 2356
When
Third Saturday of the month 9am-1pm
Where
Trentham Town Square
27 High Street
Trentham, VIC 3458
What
Dairy produce, honey, eggs, live poultry, preserves, potatoes, sourdough breads, olive products, fresh flowers and organic wines.
Contact
(03) 5424 1185
https://www.facebook.com/pages/Trentham-Farmers-Market
When
Second Saturday of the month
8:00am – 1pm
Where
St Paul’s Park
35 Piper Street, Kyneton
What
Farmers and food producers and unique & creative handmade items
Contact
When
Third Saturday of the month 9am-1pm
Where
Glenlyon Shire Hall,
Daylesford-Malmsbury Rd
Glenlyon VIC 3461
What
Fresh produce, handmade crafts, vintage goods and coffee.
Contact
Black Tea, Herbal Tea, Coffee, Nespresso Compatible Coffee Pods, UHT Milk, Sugar
*All canisters should be 3/4 to full on arrival, If something was missing or not sufficiently supplied please let us know and we will do our best to provide them as soon as possible
Salt, Pepper, Cooking Oil
Shower Gel, Liquid Hand Soap, Toilet Paper
Dish cloth, Sponge, Spray/Wipe, Dish Liquid
Kitchen Roll, Foil, Baking Paper & Cling Wrap, Bin Bags
Bug Spray, Mossie Coils
- Should you run out or need additional supplies items can be purchased from Coles.
Cleaning utility items - mop, bucket & broom
For properties with a BBQ - BBQ Cleaning wipes/BBQ Cleaner
For properties with a fireplace - Firewood Starter kit: Firewood logs, kindling, starters and newspapers.
Bed Linen - (triple sheet system), Pillows, Duvet, extras Blankets/Throws,
Towels Bath towels, floor mat, face washer, hand towels
Kitchen Tea Towel
Spare batteries, light bulbs and a torch is located in the bottom kitchen draw (please message us if spares are used so we can replace them)
Coles Online Click and Collect and delivery is available https://www.coles.com.au/
MenuLog/UberEats/DoorDash do not currently have restaurants available in our area, however there are some home delivery options available and the local taxi service can be called for food pickup and delivery too!
Taxi Service:
Provider: Black and White Taxi, contactable at 13 CABS.
Availability: The local taxi service is reliable, but it's advised to book in advance especially during peak times such as holidays and weekends.
Recommendation: For evening outings after 5/6pm during weekends or school holidays or for appointments, please pre-book to avoid delays as taxis are limited in the Daylesford and Creswick area.
If local taxis are occupied, drivers might need to come from Ballarat which can take approximately 40-60 minutes.
Availability: Services like Uber, Didi, and Ola do not have regular drivers in the area
Download Streaming Apps: Guests can download their preferred streaming apps directly onto the TV.
How to download and install new apps to your TCL Android TV
Start from the Home Screen: On your Android TV, go to the Home screen.
Navigate to Apps Section: Locate and select “Apps.”
Access More Apps or Games: Choose “Get more apps” or “Get more games.” This action will redirect you to the Google PlayStore.
Browse or Search: Look through the available apps and games, or use the search feature to find specific ones.
Install Selection: Once you find an app or game, if it's free, select “Install” to download it.
Open the App or Game: After the download is successful, you'll see the options to “Open.” Select “Open” to launch your new app or game immediately.
Connect Your Account: Easily connect your streaming accounts, like Netflix, by following the on-screen instructions within the app.
Weak Signals: If the TV struggles to pick up channels due to weak signals, especially during adverse weather, consider using alternative sources.
App Alternatives: Use on-demand channel apps like ABC iView, SBS On Demand, 10Play, and Nine Now by logging in directly on the TV or through your device
Connect to WiFi: Ensure your device and the TV are on the same WiFi network. Preferably connect to the network ending in 2G, avoiding the one ending in 5G.
Casting: After logging in to the app on your device, use the Chromecast function to cast directly to the TV.
Live Stream: Explore live streams available on YouTube or other platforms when the signal is weak.
TCL Live TV & Netflix: The TCL live TV channels and Youtube offer alternative entertainment options if needed.
Network Consistency: Both your device and the TV must be on the same WiFi network for casting and logging in.
Check TV to WiFi Connection:
Verify WiFi: Ensure the TV is connected to WiFi. If streaming isn't functioning, check the WiFi signal on your mobile device.
Modem Check: If there's no WiFi, ensure the modem hasn't been accidentally unplugged.
WiFi Assistance: Refer to the "WIFI" section in the manual for troubleshooting steps and further guidance.
Press Home Button: Use TCL TV remote to press the Home button and access the TV homepage.
Access Settings: Press the Settings (gear) button on the remote control. Press OK to open the Settings menu.
Navigate to Network & Internet: Scroll to select “Network & Internet” and press OK to access the submenu. Ensure the Wi-Fi option is enabled.
Select Network: From the list of Available Networks, scroll to select your network and press OK.
Enter Password: Highlight the password field. Use the onscreen keyboard to enter your Wi-Fi password. Remember, the password is case sensitive.
Check Connection Status: Once connected successfully, the Wi-Fi and Internet Connection status will display as “Connected.”
Ensure your TV is within range of your Wi-Fi router to maintain a stable connection. If you experience any issues, verify the Wi-Fi password and try again.
The lockbox is located on the awning post opposite the main front door. The front door is located towards the centre of the house, under the front awning. The screen door will be unlocked and the main door requires the 1 key.
Before Departure Checklist:
Clean Up: Wash used dishes and dispose of rubbish in the bins.
Secure the Property: Ensure all windows and doors are closed and locked.
Turn Off Appliances: Switch off lights, air-conditioning/heaters, electric blankets, and other electronics.
Personal Belongings: Double-check to ensure you have all your belongings. Items left behind cannot be stored.
Key Return: Place the key back in the lock box and secure it (refer to check-in instructions for the lockbox code).
Timely Departure: Be prepared to leave at or before the checkout time.
5-Star Guest Checkout Suggestions:
Home Condition: Leave the property in the same condition as upon arrival.
Furniture: Please return furniture or items to their original places.
Food Storage: Empty the fridge and freezer, ensuring you take all of your food.
Helpful Notes for Future Benefits: We appreciate the small gestures which can allow us to offer perks like early check-ins and late checkouts:
Dispose of any smelly or leftover food scraps in the council bins.
Notify us if the council bins are full. Please avoid overfilling them.
There's no need to strip beds, but if any linen is heavily soiled or wet, kindly hang or separate them.
In case of any damages or breakages, please let us know. This helps us prepare for the next guest. Don't fret over accidents; they happen, and most incidents are often covered by Airbnb or our insurance.
Contact Us: Please reach out a day before your departure if you wish to extend your stay or checkout time. Call Vanessa at 0416141584 to confirm availability as we may have incoming guests or cleaning schedules to consider.
Discounts & Offers: Potential discounted extra nights or late checkouts may be available. Rebookings can use code HIFIVE for a 5% discount online.
Booking Options: While online bookings usually require a 2-night minimum, single-night stays can be manually arranged over the phone.
Payment: We accept major Australian debit and credit cards. Inquire about our low $50 deposit and "pay in 4 your way" options when booking via phone.
Repeat Guests: Always receive 5% off standard direct rates and ask about special deals for extended stays.
For availability, questions, or direct bookings, prefer a conversation? Call Vanessa at 0416141584.
Would you mind taking a moment to also leave us a Google review? Your feedback is valuable to us and helps us improve our services. We greatly appreciate your support!
When leaving us a review please be aware of the judgement that the stars may bare. Airbnb ratings are different from the usual hotel ratings.
Airbnb Can delist and cancel bookings for listings that fall below 4.3, and we lose our Superhost status if we fall below a 4.8 - We have put together this rather cheeky star guide to give you an understanding of what the stars mean to us...
We always strive to our guests a 5 star experience. - Please let us know of any issues you may have during your stay.
For local weather in Daylesford, Melbourne Radar Loop Map on the Bureau of Meteorology's official website. Check http://bom.gov.au/vic/warnings for the latest Weather Report and warnings.
Collection Day: Early Tuesday Morning (bins out Monday night).
Frequency: General rubbish is collected weekly, and recycling is collected fortnightly.
Holidays: No collection on New Year's Day, Good Friday, and Christmas Day.
Our team usually handles bin placement between arrivals, but we appreciate if guests can request assistance if bins are getting full or haven't been placed for collection.
Tips:
Night before collection day, bins should be close to the gutter, handles facing the house, and spaced 1m apart.
Do not overfill or leave rubbish on the grounds; contact us if assistance is needed.
Please recycle appropriately; refer to the Hepburn Shire recycling list for clarification.
Dispose of nappies and sanitary items in bin bags before placing them in the bins.
Remember – place recyclable material in loose, NOT in bags. All items should be free of food
YES
Paper – including magazines and newspapers (not laminated paper)
Cardboard – dry and clean (not waxed)
Aerosol – empty
Plastics – rigid plastic packaging only: 1PET, 2HDPE, 5PP.
Glass bottles and jars – lids removed
Food cans
Soft drink cans and bottles
NOT RECYCLABLE IN HEPBURN
Soft plastics – including plastic bags and packaging (take these to participating supermarkets as part of www.redcycle.net.au)
Polystyrene
Nappies
Food and garden materials
Plastic lids from milk and juice bottles (drop these at Council Customer Service hubs)
Liquid paperboard – this includes milk/juice cartons, UHT, TetraPak, coffee cups
Plastic toys
Garden hose
Waxed cardboard
Shredded paper
Black plastic items
YES
Food scraps (please compost this or if in Clunes, use the lime-green lidded organics bin)
Soft plastics, including plastic bags (you can recycle these through Redcycle at participating supermarkets)
Broken ceramics and glass – wrapped in paper or plastic
Nappies and baby wipes
Polystyrene and foam
Takeaway coffee cups.
NOT GENERAL RUBBISH IN HEPBURN
Batteries
Light globes
Recyclable items such as glass, paper, cardboard.
also not for general rubbish, but we imagine you wont have the following anyway
E-waste – including electrical items, appliances, TVs, computers, phones (small items can be dropped at Council hubs and libraries, larger items can be taken to the transfer stations)
Building waste – such as bricks, concrete and rubble
Asbestos
For specific network coverage in the area, refer to your provider's coverage map:
To check the coverage:
Follow the respective link above according to your provider.
Enter the property or location address into the search bar.
Select the signal type (3G, 4G, 5G) if available.
Please note, for accessing 5G networks, your device needs to be 5G compatible. Use these links for hotspot or data backup options while away from the property.
