Daylesford BNB

Covid-19 Information

Table Of Contents

Travel insurance: COVID Positive and Cancel for any reason CFAR

Concierge and Office Response Times

  1. If your enquiry is urgent please call us. 0416141584 

  2. Our response to your email or sms may be slower when covid-19 restrictions are in place.  

  3. Victorian Lockdown office hours are 10:30am and 3pm Monday to Friday

  4. Guests who are checking in or who are staying in a properties can call us 24/7 durring their stay.

Assistance Property Call Outs

  1. Subject to travel restrictions, essential service mandates we have staff in Ballarat who may be able to assist onsite during your stay.

  2. Our response and arrival times may be significantly impacted when covid and travel restrictions are in place.

  3. We can not offer a refund for issues we are unable to attend to durring a period of travel restructions that impact our ability to attend the property.

  4. Should you choose to stay durring a lockdown or period of travel restriction you acknowledge that compensation may b e offered in the form of a credit and refunds will only be offered where we are obbliged to

Lockdown Cancellation provision

In addition to any other Cancelation Policy relevant to your reservation and based on your booking channel the following applies to bookings that are affected by a Victorian Government travel restictions or lockdown:

A refund or date change will be offered to guests if their reservation:

  1. arrival date falls durring a Victorian Government lockdown and;

  2. guest numbers are equal to exceed any mixed household guest/travel limit or

  3. property address is outside the area they are permitted to travel.

Guests who prefer a date change must provide new dates upon cancelling thier current reservation.

Guests who are unsure of the new dates selected may change their dates without penalty another two time, each time must be 120 days prior to arrival to avoid penalties.

Guests with direct bookings may book any accommodation up to the value of thier current booking or pay the difference of any additional fees.

Guests with bookings via third party travel sites must rebook with the same property.

If new dates have a value greater than the booking value plus 5%, Guests will be liable for the difference. The difference and any balance is payable directly to Daylesford BNB 14days prior to arrival.

If the amont is less than the original booking amount no refund or credit is available for the difference.

Reservations on Lockdown Provisions and where dates have been changed have the following cancelation policy:

  1. Cancelations 30 days before arrival or earlier 75% of booking total is refundable

  2. Cancelations 15-29 days before arrival 50% of booking total is refundable

  3. Cancelations 14 days or less before arrival 0% of booking total is refundable

  4. A partial credit may be offered to guests at the descretion of Daylesford Bnb

  5. Bookings become non-refundable if changing dates for a second time

  6. Two date changes 120 days before arrival are permitted without cancelation/date change penalty

  7. A date change is considered a cancelation.

  8. $150 cancelation/date change fee payable on top of non-refundable percentage.

Lockdown Cancellation Refunds are provided less the applicable management fee plus any commission payable to a third party booking service (such as airbnb or bookingcom)

Exceptions to the lockdown provision includes

  • Guests who have travel insurance that cover lockdown related travel cancelations

  • Reservations advertised or booked as non-refundable

  • Reservations booked via a Daylesford bnb credit or gesture of good will.

  • Reservations where restrictions are lifted by 12pm on the original arrival date.

  • Lockdowns or travel restictions imposed by other states, territories or countries.

Daylesford Bnb reserves the right the change, alter or recind the Lockdown Provision at any time without notice.

Guest FAQ's

Do I need to wear a mask when checking in or checking out?

No, our check in and check out is contactless, Face masks must be carried at all times, when leaving the property. Visit Face masks - when to wear a face mask for more information
As of 19 January 2022, There are currently no vaccination requirements for guests to access accommodation facilities

Do I have to show my vaccine pass to book or enter the house?

As of 19 January 2022, There are currently no vaccination requirements for guests to access accommodation facilities.
For more information  please visit Tourism and accommodation services sector guidance FAQ's  

If im staying in a holiday house/accommodation, do I have to sign into Services Victoria for contact tracing?

No, check-in in no longer required. For more information  please visit Tourism and accommodation services sector guidance FAQ's  

Can you accept a booking if I am required to isolate or quarantine?

Yes, As of 19 January 2022 coronavirus.vic.gov.au states: "Yes. People who have been directed to or are otherwise required to isolate or self-quarantine are permitted to stay in commercial accommodation facilities for the purpose of isolation or self-quarantine"
For more information  please visit Tourism and accommodation services sector guidance FAQ's  

Are there any restrictions I need to know about 

As of 19 January 2022 coronavirus.vic.gov.au states: "Accommodation venues can open without any capacity, density or gathering limits."

Can I invite unvaccinated guests to attend my group accommodation booking.

Yes, As of 19 January 2022 coronavirus.vic.gov.au states: "business that operates an accommodation premises does not need to see proof of vaccination if guests are only accessing accommodation on the premises."
For more information  please visit Tourism and accommodation services sector guidance FAQ's

What to do if you test positive for COVID-19 during or after your stay

If you test positive for COVID-19 or  have COVID-19 symptoms, please call us and let us know, please also inform anyone who may have been in contact with you or potentially exposed.  

COVID-19 health enquiries - Hotline
1800 675 398 open 24 hours, 7 days.  
https://www.coronavirus.vic.gov.au/contact-us

Health Direct 
24 hours 7 days a week on 1800 022 222

Cleaning & Property Information

Do you have a Covid-19 Cancellation policy for Accommodation in Daylesford?

We have a Lockdown Cancellation provision that is offered in addition to any other Cancelation Policy relevant to your reservation. The only exception to this is booking that are offered as non-refundble. It is only applied to bookings that are affected by a Victorian Government lockdown or restrictions that prevent the number of guests on your reservation staying in a single accommodation space.

Is this property being cleaned with commercial cleaning products and disinfectant?

Yes,  our professional cleaning team, use commercial cleaning products, and they also attend to high-touch surfaces like light switches, handles and taps cleaned with disinfectant between stays. 

Are all towels and bedding washed between stays in water that’s at least 60°C?

Yes, All our linen is laundered professionally by a local linen service.   

What if a guest gets Covid before their arrival and we need to cancel?

Please refer to the relevant cancellation policy to check refund eligibility. Let us know if you required any particular documentation for your third party travel cancellation insurance claim.

Will guests be able to check in and check out without any person-to-person contact?

Yes,  check in and checkout is contactless. for most of our properties.  We have one property where guests are greeted in person. Guests have the option to check in contactless should they required. 

Lockdown Cancellation policy FAQ's

Do you have a Covid-19 Cancellation policy for Accommodation in Daylesford?

We have a Lockdown Cancellation provision that is offered in addition to any other Cancelation Policy relevant to your reservation. The only exception to this is booking that are offered as non-refundble. It is only applied to bookings that are affected by a Victorian Government lockdown or restrictions that prevent the number of guests on your reservation staying in a single accommodation space.

What if a guest gets Covid before their arrival and we need to cancel?

Please refer to the relevant cancellation policy to check refund eligibility. Let us know if you required any particular documentation for your third party travel cancellation insurance claim.

What happens if the lockdown is lifted on my arrival date?

If a lockdown is lifted at 12pm or earlier on your arrival date, the booking can proceed or subject to availability you can shift your arrival up to 5 days into the future. Refunds and credits are not offered for bookings that can proceed.

Is it a full refund?

The refund amount for bookings that are eligble for a refund will be any amount paid less the applicable management fee and any third party booking site commission charged.

When will I get a refund or my new dates confirmed?

We reserve the right to accept and process date changes or cancellation requests at any time betwen the day they are requested and up until 12pm on your arrival date. Please contact us to confirm when your refund or change request will be actioned or its current status

My Booking is non-refundable, Can I please still get a refund.

If you would like to cancel your booking to free the dates for another possible traveller, we may be able to provide a partial credit should the dates be rebooked by another group.

My booking says there is a cancellation fee - Will I still get a refund?

Our Lockdown Cancellation policy is offered in addition to the relevant Cancelation Policy for bookings that were not offered as non-refundable. It is only applied to bookings that are affected by a Victorian Government Issued Lockdown, and is not available for non-refundable bookings. 

According to the travel restrictions we are still able to come, do you need proof?

No. If you are able to travel based on your personal situation we trust that you will make that judgement and do the right thing. Please let us know that you will be proceeding with your booking by calling our office.

What happens if there is a lockdown?

We will send an sms to all guests with bookings 14 days from the day of lockdown requesting that the call us to confirm their attendence as soon as possible.

Where can I find further cancelation policy information?

Please visit our cancelation policy page.  If you booked via an online travel agency please check your booking information on the platform that you used.  

Who can I contact for more information or assistance

Please contact us 

Last Updated: June 12, 2023
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