Reach out to us via phone call.
This will ensure that we can provide you with the most timely assistance.
The Daylesford BNB team is available to assist you throughout your stay. If you have any concerns or need help before or during your visit, please call us, and we'll aim to answer your calls promptly.
For non-urgent matters or to keep a record of interactions, you can use messages. Your comfort is important to us, so please don't hesitate to get in touch.
Response Times
- Phone Calls & SMS: Immediate, prioritized.
- Messager Platforms: Within a few hours to a few days, especially during busy periods.
- Emails: Slower, use for a written record.
Please call for a prompt response and resolution, Messages through the booking platform are recommended for clear and consistent communication records. Possible Delays: Be aware of possible delays in responses due to operational engagements. Patience is appreciated.
If everything is good, we won’t be offended if you don’t reply to us!
Reference Material are in this house manual for information and troubleshooting tips related to the house.
Remote Assistance & Call-Outs: We strive to resolve issues remotely first While our goal is to respond to calls within 15 minutes, resolution may take longer, depending on the nature of the issue.
Availability & Response Time: Typically, within 2-8 hours between 9am and 7pm, and within 8-12 hours or the next day between 7pm and 9am.
Please note, a call-out fee may apply for non-urgent issues or guest-related incidents like lockouts.
General Guest FAQ's
Turn on Email Notifications for your booking platform messenger or use the platforms Guest App for messages.
Airbnb
Missing email notifications - https://www.airbnb.com.au/help/article/225/Booking.com
Guest FAQ https://www.booking.com/tpi_faq.en-gb.html
how I cannot find my confirmation email, what should I do?First check your inbox and spam/junk mail folders, it may be there by mistake. If you have a Booking.com account, you can also find your confirmation under the Bookings section in your account.
VRBO/Stayz-
Use the VRBO Guest APP - https://help.vrbo.com/articles/How-do-I-use-the-HomeAway-app-as-a-traveler