Secure Lockbox at the property
Use code provided to open the lock box & Retrieve the key
When? 30 minutes prior to check-in (usually 2:30pm)
How will I receive the code? Via your booking platform messenger or email.
If you have notifications turned on for the app, you may also get an SMS or Email notification when we send the message.
What If I cant find the code? Call Us
Open the black cover by sliding it down if its not already open
spin the numbers until the correct code is aligned to the middle row.
Press the open button down.
collect the keys from the box
If you have any trouble with the lockbox please don't hesitate to call.
Please return to the same lockbox on departure.
Be careful not to move or bend the silver ring when you return the keys, as this ring is the spring that will push open the box upon pressing open with the correct code.
The properties WIFI code is available
In your arrival message
At the top of your Guest Portal link.
We sent this in the first message to you after you made your booking and also in your Arrival MessageIn this Guest Guide under amenities > WIFI
Call Us - Office 03 5608 1032 Mobile 0416 141 584
Reach out via SMS or Booking platform messenger
Seek Support via Booking Platform Support
Airbnb 02 8520 3333
Booking.com 03 8537 3210
VRBO/Stayz 1800 662 594 or 02 8015 2783