Holiday Property Rental Agreement & Booking Terms and Conditions

BOOKINGS

The name of the person on the booking form remains the sole contact and is responsible for the property booked and all communications

Your deposit/payments cannot be transferred from one property to another.

If a system error has caused incorrect rates to be calculated or incorrect details to be listed, we have the right to amend the rate or details of a property after it has been booked and/or paid online, We give the guest the first opportunity to cancel the booking at no penalty.

All bookings and additional per guest fees attract a two-night minimum rate

Weekend nights are Friday and Saturday, Weekends, Public holidays and nominated special periods will attract additional minimum stays and seasonal rates.

Guests will be required to pay a fee if changes to bedding configurations are requested less than 14 days prior to arrival.

Please read the property description relating to guest numbers and bed/bedroom access. Some houses will have a base rate that includes up to a particular number of guests, with access to rooms/bedrooms based on the number booked. When adding extra guests the rooms/beds will be unlocked accordingly. If you have booked for the maximum number of guests the entire house will be available to you.

We reserve the right to refuse any booking.

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PAYMENTS, CANCELLATIONS & BOOKING AMENDMENTS

Requests for cancellations and amendments to bookings must be submitted in writing - please send us a message or email

Please include Contact name, Booking ID, property name, the reason for cancellation or amendment and confirm that you have read and understood the Cancellations and Booking Amendments policy.

A $50 administration fee may apply to cancellations and amendments.

Direct bookings (Phone, Website, Email)

Brindabella, Rosella, Eaglemont

50% Deposit Due when Booking
50% Balance Due 30 Days before arrival

100% of paid prepayments refundable when cancelled 31 days before arrival or earlier.
50% of paid prepayments refundable when cancelled 14 days before arrival or earlier.
0% refundable if cancelled after.

Aveley, Cara, Dawn

50% Deposit Due when Booking
50% Balance Due 14 Days before arrival

100% of paid prepayments refundable when cancelled 15 days before arrival or earlier.
25% of paid prepayments refundable when cancelled 7 days before arrival or earlier.
0% refundable if cancelled after.

Cancellation or amendment of a booking that has already been amended will not be eligible for refund, regardless of the notification period.

The cancellation policy for bookings made via third-party booking sites may have different or additional terms including non-refundable fees.

Payment processing/credit card transaction fees are non-refundable.

Online Payments may be made by Visa Card, Mastercard, Amex, Diners or PayID Bank Transfer.

Payments must be made on the correct payment date, and full fees must be paid prior to arrival.

Failure to make booking payments on or by the due date may result in your booking being cancelled or check-in being delayed.

No refund or discount will be offered where fees have not been received on time.

Payments may be made with a maximum of three transactions, upon request.

Bookings Via Third Pary Channels

Please visit our cancellation policy page for more information

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QUOTE EXPIRY

All prices quoted expire after 12hours

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PETS

Pet Fee: An additional fee of $35 per pet per stay is required if you are bringing a Pet

Pets must be approved.  Guests should email us to confirm a pets arrival. 

Guests may enquire about having pets at "Pet Free properties", and Written approval is required to allow a pet to stay. 

Pet Cleaning Fee: Guests who do not have approval for a pet to stay at a pet free property will incure a $165 Pet Cleaning fee.

We reserve the right to charge guests credit card as follows 

- a pet fee at a pet friendly property; 

- a pet fee at at a non-pet friendly property upon approval to have a pet stay 

- a pet cleaning fee at a non-pet friendly property should a pet have stayed without approval. 

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REFUNDS

Refunds are issued less any non-refundable fees such as booking fees, administration fees, transaction fees and third party fees incurred.

Under some circumstances, Guests can cancel and receive a refund for change of mind and for other reasons.

We reserve the right to waive any cancellation or other fees when processing cancellations.

We do not generally refund for change of mind once the fee-free cancellation period has expired.

Guests should consider travel insurance to protect against loss while travelling or staying away from home.

We encourage guests to understand their consumer guarantee rights and how COVID-19 may impact your consumer rights. Please visit www.accc.gov.au for more information

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LOSS AND DAMAGE

Whilst you are in residence, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings. Any breakages, damage or loss must be reported to us immediately.

We reserve the right to request payment in full and/or charge repair/replacement costs in the event of property damage or theft either accidentally, maliciously or through negligence on the guest's behalf.

All properties are privately owned, We cannot be responsible for the failure of utilities, services, equipment or appliances however every attempt will be made (within reason) to rectify the issue. If issues cannot be resolved, we may relocate guests to an alternative property of similar value & style if possible.

We are not responsible for the security of your belongings and encourage you to ensure your accommodation is secure when not occupied.

Any belongings left in the property on departure will be disposed of as we are unable to store guest belongings. We are not responsible for any items left behind on the property

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ADDITIONAL COSTS

Guests who book via VRBO or our wesbsite will have subsequent payments scheduled via the credit card they used to book with.

We reserve the right to debit the credit card provided or request payment in full of any outstanding charges that apply to your booking. This includes, but is not limited to, extra cleaning, rubbish removal, additional guests, extended stays, extra bedrooms occupied, smoking penalties, lost keys, callouts, repairs or damage to property.

All fees listed in this document are subject to change without notice.

As a matter of courtesy we will always attempt to contact the registered guest by phone prior to processing any charges subsequent to booking amount

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LOCKDOWN & COVID-19

Please visit our Covid-19 & Lockdown Information For Guests Information page

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COMPLAINT RESOLUTION.

Should you have a need to raise a complaint please make contact with our office at the first available opportunity.

We will then attempt to rectify or resolve the matter so that you can continue to enjoy your stay. Housekeepers take a certain level of care with the property however should you feel that something may have been overlooked please bring this to our attention so that we can assist. It is our aim to ensure that guests enjoy their stay.

Any complaint during checkout or after your departure will be noted and acted on where appropriate, however, we will not consider compensation if we were not given the opportunity to fix or rectify matters at the time the issue occurred.

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BOOKINGS MADE PRIOR TO JULY 1 2021.

Guests who have a reservation, credit or voucher with the prior management company are encouraged to seek advice from the appropriate industry bodies and regulatory agencies.  We are unable to provide a credit for purchases that were not transacted with our company.  We may be able to offer a discount on last-minute bookings during some seasons.  

The following resources may be helpful

www.accc.gov.au

www.consumer.vic.gov.au

www.vcat.vic.gov.au

www.ato.gov.au

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RECEIPTS AND INVOICES

If you require a receipt or invoice for purchases made with us, please advise the "To contact details, via phone call or email us 

MAJESTIV PTY LTD ABN 77652608207 

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MAJESTIV PTY LTD ABN 77652608207 
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